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Delivery disconnect: Restaurants don’t always prioritize what diners want

There’s a large disparity between consumer and restaurant sentiments, whether it’s what third-party apps are used, or which delivery qualities are valued most. 

Are you in sync with your customers?  "Delivery companies are an extension of the restaurant brand, so it’s important to evaluate the company, the quality of the driver network, and the scope of the consumer footprint.Tejas Kataria, Senior manager of strategic partnerships, Toast

 

Article: https://www.restaurantdive.com/news/delivery-disconnect-restaurants-dont-always-prioritize-what-diners-want/559391/ 

 

Keywords: restaurant delivery, third-party delivery apps, delivery qualities, business development, food delivery