For more than a century, Ben E. Keith Company has been a leader in fine food and premium beverage distribution, and we strive to consistently exceed our customers’ expectations.

Our Food Division is a complete broad line multi-state distributor, and our Beverage Division operates throughout the state of Texas as a proud distributor of Anheuser-Busch products, craft and import beer brands, spirits, and wine.

We are dedicated to the growth and success of our business, our customers, and our employees—continuing our commitment to delivering quality since 1906.

Position Summary: 
The Director of IT Enterprise Operations will be singularly focused on the daily operations of Ben E. Keith’s technology ecosystem. This role is responsible for ensuring the availability, reliability, and security of enterprise systems, supporting operational objectives and service levels. The ideal candidate will have a strong background in IT operations management, ERP (SAP), Azure public cloud.., service delivery, vendor management and process optimization, with a focus on high availability, scalability, and performance. The ideal candidate will have exceptional leadership skills, and broad experience in multi-cloud and multi-vendor technical operations. 

Responsibilities
•    Execute an enterprise operations “Run” strategy which is focused on scalability, uptime, and performance.
•    Responsible for incident management efforts across the BEK enterprise, ensuring timely resolution of critical incidents
•    Collaborate with IT leadership to develop IT operational policies, procedures, and best practices.
•    Operate multiple mission critical applications in a multi-cloud environment. 
•    Identify and implement emerging technologies and operational best practices to optimize infrastructure performance. 
•    Manage relationships with external vendors and service providers to ensure quality, and SLA are being met. 
•    Develop and monitor key performance indicators (KPIs) and service level agreements (SLAs)
•    Implement and maintain ITIL-based best practices, including incident, problem and change management
•    Proactively address potential IT issues before they impact business operations
•    Collaborate with the Security team to ensure that BEK infrastructure is secure
•    Monitor and report on operational technology performance and efficiency to leadership.
•    Lead or participate in IT projects, including system upgrades, migrations, and deployments.
•    Strong knowledge of ITIL/ITSM frameworks and best practices

Work Experience Requirements:
•    10+ years proven experience managing enterprise IT environments, including on-premise and cloud infrastructure. 
•    7+ years of incident management experience in a complex ecosystem.
•    7+ years of leading operations staff in a complex, mission-critical environment.
•    5+ years of operational experience with ERP systems, including SAP and Warehouse Management Systems.
•    5+ years in an IT leadership role, ensuring the productive efforts of team members.
•    5+ years working with external partners   to run critical applications at scale.
•    Strong knowledge and demonstrated use of ITIL/ITSM frameworks and best practices. 
•    Excellent communication interpersonal skills, with the ability to collaborate effectively across departments.
•    Experience with large and complex IT projects, implementations and transformations.
•    College degree is required.

Ben E. Keith (BEK) Company is one of the largest food and beverage distributors in the United States. We are a family-owned business with a long-standing tradition of supporting the diverse communities in which we live and work. Our competitive employee benefits provide health and financial protection to our employees and their families.

We have sought to create an environment in which the contributions of each employee at Ben E. Keith are fully valued. This means more than simply treating one another with respect; it also means considering how all our people can positively impact the quality of the decisions we make about our business.

Here at Ben E. Keith, we recognize that our workforce reflects the increasingly diverse nature of our society, and we want to do all we can to take advantage of that diversity with both our external and internal customers. We believe our differences are also our strengths and we want to do all we can to use those strengths to find more creative solutions for the business challenges we face. Ben E. Keith is an equal employment opportunity, affirmative action employer. VEVRAA Federal Contractor